Frequently Asked QuestionsUpdated a year ago
Can I update the shipping address on my order?
Since we process orders so quickly, we are typically unable to make changes to a shipping address. Please contact our Client Care Team ([email protected]) as soon as possible after ordering if you require changes to your shipping address.
How long will it take to ship my order?
Orders placed with Canada Post Expedited Parcel will be processed and shipped within three (3) business days (unless otherwise notified). DHL Express Worldwide, Canada Post Xpresspost, and Canada Post Priority Post orders placed before our shipping cut-off time of 12:00 pm MST will be shipped the same day Monday to Friday. Orders placed after 12:00 pm MST, on a statutory holiday, or on Saturday and Sunday will ship the next business day.
I just placed an order – will I get a confirmation from you?
Yes! After submitting an order, you should be taken to a page that provides an order confirmation number. Within a few moments, you will receive a confirmation email from us. After your order has finished processing and is ready to ship (1-3 business days), you will receive a second email that provides the tracking information for your shipment. Please contact Client Care ([email protected]) if you have not received your confirmation emails.
I just placed an order, but I selected the wrong item. How can I change or cancel it?
We want you to receive your order as quickly as possible! To make that happen, our team starts processing orders as soon as they have been submitted. Please contact Client Care ([email protected]) if you have any additional questions.