Warranty & WaterUpdated a year ago
Does water-friendly include hand sanitizer, perfume, and cosmetics?
No. To extend the life of your products, we recommend minimizing exposure to liquids including beauty products, oils, and lotions. Our Sparkle pieces are made with a clay base that is coated to resist damage from true water exposure. Liquids with chemicals and fragrances can penetrate this protective covering and cause damage to the clay.
Does warranty coverage include water damage?
Yes! H&B warranty covers manufacturing defects related to the types of water exposure outlined above.
Please note, other liquids, such as cosmetic products, typically cause discolouration to Sparkle pieces. This discolouration is not covered by H&B warranty and will not result from acceptable levels of water-specific exposure.