Return & Exchange Policy
Let's make sure you love your H&B.
Let's make sure you love your H&B.
Learn how to initiate a return request online. Or visit one of our retail locations!
Definitely! Just contact our Client Care Team by emailing [email protected], and we'll be happy to assist you from a distance.
Absolutely! You can visit any of our retail locations to process a return or exchange. Please ensure the pieces are unworn (in original condition) and bring your proof of payment.
Please allow 5-9 business days for the processing of returns and exchanges once they arrive at our Head Office. Depending on your financial institution, refunds can take up to 9 business days to appear on your credit card/bank statement. During the h